FAQs

FAQs

Find the answers to frequently asked questions including shipping, returns, refunds and more.

What are the accepted payment methods?

We accept payment on delivery via cash / AirtelMoney / Zanaco Xapit / e-Wallet ( 0977848038 – Frankson Phiri )

We also accept PayPal or Direct Bank Transfer. 

What is your Shipping Policy?

We currently deliver to Zambia. Other countries will be added in due course. 

Shipping prices will be automatically calculated at checkout. Shipping times will vary depending on your location.

Please note during busy periods and over bank holiday weekends Saturday, Sunday and next day delivery methods will be made temporarily unavailable.

International shipping charges for your order will be calculated and displayed at checkout.

Delivery times for international shipping may be longer and vary based on destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Frankmans Store is not responsible for these charges if they are applied and are your responsibility as the customer.

What is your Returns Policy?

You may return products shipped directly from us within 14 days of the original purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. We will make exceptions for exceptional circumstances of opened items. 

Please note, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Do you offer Refunds?

Please note: we only offer refunds on unopened or manufacturer fault products shipped directly from us.

To process a refund, please email us your order number and items you would like returned. Once your return has been received and inspected, we will email you to notify you that we have received your returned item. Within 3-7 working days, we will then notify you of the approval or rejection of your refund. If you are approved, please allow up to 8 days for the refund to be processed to the original method of payment.

Our Address

12374 A Munali Street, Meanwood Kwamwena, Near Mutumbi Cemetry, Lusaka, Zambia

Call Us

WhatsApp +260 977 848 038

About Us

Our Goal at Frankmans is to empower handymen.


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Frankmans Store